The following conditions apply to all courses organized by Capita Selecta. By subscribing to a Capita-course, one automatically agrees with the course conditions.
- All students are expected to participate actively during the Capita-course. The courses are supplementary to regular classes and education, they are not to be seen as a replacement.
- Capita Selecta reserves the right to cancel a course when this is necessary. Also, Capita Selecta reserves the right to offer only a part of the course, when circumstances compel Capita Selecta to do so. In the latter case, the student is only required to pay for the parts of the course that have taken place.
- In the unfortunate case of complaints about a Capita-course or a tutor, we kindly ask that these complaints will be send to us via e-mail (email@example.com) as soon as possible, but no later than three days after the last lesson of the course. After this period of three days, complaints will not be processed.
- Once one subscribed for a course, one is responsible for payment of the entire course. Even if not all lessons of a course are attended, the full course fee is to be paid. There is one exception possible: when absence is caused by a study related reason (for instance: a student has a lecture or an exam, or follows another Capita course at the same time). One is kindly asked to inform us via e-mail (firstname.lastname@example.org) about the absence, no later than four working days prior to the first lesson. Please include in this e-mail: your full name, your university and study, the lesson concerned, as well as the reason of absence. After the reason for the absence has been checked, Capita Selecta will send you a coupon worth €20,- that can be used for a Capita-course in the future. If the absence is not announced four working days before the start of the course by e-mail, the full course fee will be charged, and the student will not be entitled to a discount coupon.
- Capita Selecta reserves the right to exclude students from a Capita-course based on their behaviour.